Airline Airport Management

A broad overview / outline on Airport Operations

  • Administration
    1. Objectives / Mission Statement / Organisation Chart / File Management / Manuals
    2. Filing of Flight Schedules
    3. Aeronautical Charges / Airport Authority charges
    4. Standard Ground Handling Contract with Ground Handling Agent ( including SLAs )
    5. Contracts with various Vendors / Asset Management
  • Finance
    1. Preparation of Station Budgets ( Airport Office , Lounge )
    2. Accountable Documents / Petty Cash
    3. Revenue Protection
  • Regulatory
    1. Customs / Immigration / Quarantine
    2. Ministry of Civil Aviation ( Government ) / DGCA / BCAS
    3. ATC / Airport Authorities
  • Station Operations
    1. Station Performance ( Punctuality , Excess Baggage Targets , Baggage Handling , Lounge )
    2. Customer Complaints & Compliments / Business Continuity Process
    3. Manpower Rostering / Ground Handling Operations
    4. Lounge / Catering
    5. Overview on Cargo / Engineering / Sales /Marketing / Reservations / E commerce / Advertising / Accounts
  • Head Office Liaison & Support
    1. Airport Services ( Operations Control Centre / Standards and Procedures )
    2. Safety & Security
    3. Legal / Contracts / Procurement
    4. Flight Operations / Crew